1 Payment Methods
We accept payment via PayPal, Visa and Mastercard. PayPal allows members to have one personal account linked to any bank account or credit card for easy payment. Besides that, we also accept other payments, such as Moneygram, Westunion. And all the payments are secured, risk-free. Any request, please do feel free to contact our customer service, they will do their best to help you. Thank you for your visiting, enjoy your shopping. 

Firstly, Choose your favorite items and add them to your cart.
Secondly, Click the check out button.
Thirdly, If you are a new Customer, please click the sign up button. If you are a returning customer, please login.
Last, Then follow the steps and fill in your information.

2 No Sales Tax
Our product is directly form the manufacture. When checking out you will see the regular price with no tax.

3 When will my order be shipped?
We pride ourselves on shipping your order quickly. 99% of in-stock orders leave our warehouse within one business day. We do not have rest on Sat and Sun, so we will ship your order out in two days.

4 How will my order be shipped?
For all physical addresses, we use EMS and DHL services. Wherever you are, we will ship to you.

5 Will you ship to an address outside the United States?
Yes. monclerchainstore.com. has partnered with EMS Checkout for International shipping.

6 When will I receive my order?
If a product is not available or back ordered an associate from monclerchainstore.com will contact you promptly to inform you of the situation. In stock orders usually reach you within 7-10 days.

7 Lifetime Return Policy
We want you to be completely happy with your purchase from monclerchainstore.com

We are proud to offer our Lifetime Return Policy:

Shoes in new, unworn condition can always be returned for a full refund. You have to afford the return shipping fee.

No refunds will be given for WORN merchandise.

We process most returns within 1-3 days of their receipt back to our warehouse. Once your refund has been processed it can take your bank up to 10 days to post the credit to your account.

We guarantee all products purchased from mbtshoes-footwear.com to be free of any manufacturing defects for the lifetime of the product. If you discover a defect in your product, please contact us and we will replace it at no additional cost.

8 Exchanges
There are 2 ways to make an exchange:

1. We can enter a new order for you, charge your card again, and ship the new item. Then, when something is returned back to us we will refund you accordingly. You afford the return shipping fee.

2. Send back the original pair with a copy of your receipt and a note asking for an exchange. Once we receive the original pair back, we will enter a new order for you and refund the original order. You afford the return shipping fee.

9 Hours of Operation
Our online store is open 24 hours a day, every day of the year.

Our customer service representatives are available for online live support. If we are busy helping other customers please leave us a message and someone will contact with you as soon as possible.

10 Terms and Conditions
Please note, our policies and promotions are for consumer purchases only, and do not apply to other retailers. We reserve the right to cancel any order placed by another retail establishment.